Who we are

Sound Advice Acoustics Ltd (’we’ or ’us’) are a ’data controller’ for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

Information we collect

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Name, Business or Private Address, E-Mail Address, Telephone Numbers etc.

Some examples of when we collect this information include:

E-mails
Phone Calls
Text Messages

b) Personal information provided by third parties

We may receive information about you from other sources. This information may include:

Credit Information, Financial Details etc.

We will add this information to the information we hold about you for the following purposes:

To check customer creditworthiness. To check for possible fraudulent activity. To confirm the clients age and address. To improve and personalise our service

c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agree that you:

Shall consent on their behalf to the processing of their personal data;
Shall receive any data protection notices on their behalf; and
Shall consent on their behalf to the transfer of their personal data abroad.

How we use the information we collect

We collect information about our users for the following purposes:

Identify you and manage any accounts you hold with us. Process your order. Conduct research. Statistical Analysis and Behavoural Analysis. Carry out customer profiling and analyse your purchasing preferences etc.

Who your information may be shared with

We may share your information with:

Credit reference agents in accordance with our credit checking policy below

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

Credit checking

We may do a credit check on you so that we can make credit decisions about you and members of your household, and to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

make credit decisions about you and the people with whom you are financially associated
trace debtors,
and prevent and detect fraud and money laundering

If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agency which we use The Credit Protection Agency.

Keeping your information secure

We will use technological and organisation measures to keep your information secure.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them

We may ask you to pay a fee before sending this information to you.

Right to correct any mistakes in your information

You can request us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

• contact us using the contact details below
• let us have enough information to identify you (eg account number, user name, registration details), and
• let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: [email protected]
post: 2 West Links, Tollgate, Chandlers Ford, Hampshire, SO53 3TG or telephone: 0800 180 4005

Calls will be answered at the following times: Monday to Friday 9am – 5pm

We may record calls for quality and training purposes.

Document Owner and Approval

The GDPR Owner is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR. A current version of this document is available to all members of staff at Sound Advice Acoustics Ltd including non-executive Directors and Shareholders.

Signature:

 

Date: 24.05.2018

Change History Record

Issue	Description of Change	Approval	Date of Issue
1	Initial issue	BS	24.05.2018

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the GDPR.

2. Responsibilities

2.1 The GDPR Owner is responsible for ensuring that this notice is made available to data subjects prior to Sound Advice Acoustics Ltd collecting & processing their personal data.

2.2 All Employees of Sound Advice Acoustics Ltd who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1 Who are we?

Sound Advice Acoustics Ltd are a UK based acoustic consultancy practice that undertake noise and vibration surveys as well as sound insulation tests and air pressure tests on residential and commercial premises.

Our GDPR Owner and data protection representatives can be contacted directly here:

• [email protected]
• (07976 630808)
• [email protected]
• 0800 180 4005

The personal data we would like to collect from you is:

Personal data type:

Source: Sound Advice Acoustics Ltd will only ever be obtained the personal data directly from you, the data subject.

Type: Data collected and held by Sound Advice Acoustics Ltd includes, but not limited to,the following:-

• Name
• Address
• Contact Telephone Numbers
• E-mail Address
• Business or Personal Postal Addresses
• Obtained Credit Scores
• Financial Reports Obtained from Companies House

The personal data we collect will be used for the following purposes:

• To allow us to contact you quickly and effectively to aid in the efficiency of the running of Sound Advice Acoustics Ltd and ensure any necessary deadlines are met.
• We may contact you and keep you up to date with new services that we feel maybe of interest to you.

Our legal basis for processing for the personal data:

• The design and execution of any legal contracts between us.
• Pursuant of any unpaid invoices or disputes.

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Consent is required for Sound Advice Acoustics Ltd to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us as detailed within section 3.1 or by written instruction by post.

3.3 Disclosure

Sound Advice Acoustics Ltd will not pass on your personal data to third parties.

3.4 Retention period

Sound Advice Acoustics Ltd will process personal data for a minimum of 2 years and will store the personal data for 4 years.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Organisation Name refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

 3.6 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Sound Advice Acoustics Ltd (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Sound Advice Acoustics Ltd’s data protection representatives GDPR Owner.

The details for each of these contacts are:

	Supervisory authority contact details	GDPR Owner contact details
Contact Name	Mrs Sarah Grist	Mr Brian Scrivener MIOA
Address line 1:	2 West Links	2 West Links
Address line 2:	Tollgate	Tollgate
Address line 3:	Chandlers Ford	Chandlers Ford
Address line 4:	Hampshire	Hampshire
Address line 5:	SO53 3TG	SO53 3TG
Email:	[email protected]	[email protected]
Telephone:	0800 180 4005	0800 180 4005

4. Online privacy statement

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Sound Advice Acoustics Ltd, will collect and use your personal data for retention of contact information and to inform you of new services that we feel maybe of interest to you.

Why does Sound Advice Acoustics Ltd need to collect and store personal data?

In order for us to provide you acoustic consultancy and other related services we offer, we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Sound Advice Acoustics Ltd would contact you pertaining to any new or additional services we feel maybe of interest to you.

Will Sound Advice Acoustics Ltd share my personal data with anyone else?

Whilst we will not sell your data to any other third parties, we may need pass your personal data on to third-party service providers contracted to Sound Advice Acoustics Ltd in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Sound Advice Acoustics Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Sound Advice Acoustics Ltd use the personal data it collects about me?

Sound Advice Acoustics Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Sound Advice Acoustics Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Sound Advice Acoustics Ltd contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Sound Advice Acoustics Ltd at your request, can confirm what information we hold about you and how it is processed. If Sound Advice Acoustics Ltd does hold personal data about you, you can request the following information:

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Sound Advice Acoustics Ltd or a third
  party, information about those interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation,information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Sound Advice Acoustics Ltd accepts the following forms of ID when information on your personal data
is requested:

Passport, driving licence, birth certificate, utility bill (from last 3 months), etc

Contact details of the GDPR Owner:

	GDPR Owner contact details
Contact Name	Mr Brian Scrivener MIOA
Address line 1:	2 West Links
Address line 2:	Tollgate
Address line 3:	Chandlers Ford
Address line 4:	Hampshire
Address line 5:	SO53 3TG
Email:	[email protected]
Telephone:	0800 180 4005

Document Owner and Approval

The GDPR Owner is the owner of this document and is responsible for ensuring that this record is reviewed in line with the review requirements of the GDPR. A current version of this document is available to all members of staff at Sound Advice Acoustics Ltd including non-executive Directors and Shareholders.

Signature:

 

Date: 24.05.2018

Change History Record

Issue	Description of Change	Approval	Date of Issue
1	Initial issue	BS	24.05.2018